Informant Knowledge Base
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Deploying Informant in your department
First-time setup
Informant pre-go-live checklist
Informant system requirements
Installing and updating Informant
Download Informant
Release notes
What version of Informant am I running?
Updating Informant
Installing Informant on another computer in your department
Migrating Informant to a new server
Server migration checklist
Other setup tasks
Setting up a System Use Notification for CJIS compliance
Setting up remote access to Informant with OnPatrol
Set up OnPatrol Server
Install OnPatrol Server
Set up port forwarding for OnPatrol Server
Using Informant remotely
Install Informant for remote access on a laptop, tablet, or PC
How to find your public IP address for use with OnPatrol
Troubleshooting OnPatrol connection issues
Integrations
CAD Interface
Implementing CAD Interface
CAD Interface Troubleshooting
Evidence Manager
How to set up the Brother QL-820NWB label printer in Windows
Barcode scanning (Evidence Manager/ID Card Reader)
Setting up a barcode scanner
Troubleshooting barcode scanner issues
LEJIS
How to get and install a LEJIS certificate
How to configure a new LEJIS certificate in Informant's LEJIS Interface
NIBRS
Frequently asked questions about NIBRS
PA NIBRS certification process
QuickTicket
Pairing your Zebra printer with the QuickTicket Android app
System maintenance tasks
Performing backups
What to back up
Set up a scheduled backup of your database and other files
Manually back up your database and other files
Back up Informant attachment files
Other topics
Working with customer support
How to locate and send Informant error logs
How to connect to a ScreenConnect session for remote support
How to collect and send Windows event logs
Resolving common issues
Error: "Error retrieving product license key from database"
Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"
Training
How to connect to the Informant Training Server
Videos
Our editions
Essentials to Enhanced
Essentials to Elite
Essentials to Enterprise
Feature overviews
Evidence Manager Overview
Dispatch Monitor Overview
MediaPlus Overview
Pennsylvania Search Warrants Overview
Pennsylvania Non-Traffic Citations
NIBRS Overview
E-Citation Interface Overview
LEJIS Overview
OnPatrol Overview
FindIt Overview
