Working with customer support
When troubleshooting an issue with Informant, you may be asked to send the Informant error logs to the Informant customer support team. Follow these ste...
Our support team may need to connect to your server or workstation to help troubleshoot an issue or when providing support services such as implementation o...
In some situations, our support team may ask for a copy of the Windows event logs from your computer or from your server. Use this guide to get this informa...
Our customer support team may ask you for a screenshot or screenshots from your computer when troubleshooting software issues with you. Use this guide to ...
Use this guide to securely upload files to our support team when requested. How to send files to our support team Click this link to open the uploa...