Informant Knowledge Base

Working with customer support

• How to locate and send Informant error logs
• How to connect to a ScreenConnect session for remote support
• How to collect and send Windows event logs

Resolving common issues

• Error: "Error retrieving product license key from database"
• Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"

Training

• How to connect to the Informant Training Server