When troubleshooting an issue with Informant, you may be asked to send the Informant error logs to the Informant customer support team.
Follow these steps to locate and send these error logs.
Open the error log folder
- Log in to the computer where the logs are located:
- If the error occurred on a client computer, log in to that computer.
- If the support team requests error logs from your server, log in to your Informant server computer.
- Click the Windows Start menu.
- Type "Informant Log Files" and click Informant Log Files when it appears; this will open the folder containing the Informant error logs.
ZIP the log files
- Press Ctrl+A to select all the files in the folder.
- Right-click and select Send to > Compressed (zipped) folder. A .zip file will be created in the folder.
- Enter a new name for this file (such as "InformantErrorLog.zip") and press Enter.
Upload the ZIP file
Upload the ZIP file containing your logs to our secure server: see How to securely send files to our support team