Informant Knowledge Base

First-time setup

• Informant pre-go-live checklist
• Informant system requirements

Installing and updating Informant

• Download Informant
• Release notes
• What version of Informant am I running?
• Updating Informant
• Installing Informant on another computer in your department

Migrating Informant to a new server

• Server migration checklist

Set up OnPatrol Server

• Install OnPatrol Server
• Set up port forwarding for OnPatrol Server

Using Informant remotely

• Install Informant for remote access on a laptop, tablet, or PC
• How to find your public IP address for use with OnPatrol
• Troubleshooting OnPatrol connection issues

CAD Interface

• Implementing CAD Interface

Evidence Manager

• How to set up the Brother QL-820NWB label printer in Windows

Barcode scanning (Evidence Manager/ID Card Reader)

• Setting up a barcode scanner
• Troubleshooting barcode scanner issues

LEJIS

• How to get and install a LEJIS certificate
• How to configure a new LEJIS certificate in Informant's LEJIS Interface

NIBRS

• Frequently asked questions about NIBRS
• PA NIBRS certification process

QuickTicket

• Pairing your Zebra printer with the QuickTicket Android app

Performing backups

• Manually back up your Informant database
• Set up a scheduled database backup
• Back up Informant attachment files

Working with customer support

• How to locate and send Informant error logs

Resolving common issues

• Error: "Error retrieving product license key from database"

Our editions

• Essentials to Enhanced
• Essentials to Elite
• Essentials to Enterprise

Feature overviews

• Evidence Manager Overview
• Dispatch Monitor Overview
• MediaPlus Overview
• Pennsylvania Search Warrants Overview
• Pennsylvania Non-Traffic Citations
• NIBRS Overview
• E-Citation Interface Overview
• LEJIS Overview
• OnPatrol Overview
• FindIt Overview