Troubleshooting common issues

Troubleshoot common problems that may occur with Informant.

Error: "Error retrieving product license key from database"
Problem You may receive the following error message when trying to start Informant: Cause Your computer's antivirus software is erroneo...
Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"
Problem When installing or updating Informant, particularly on older versions of Windows Server, you may get the following error: Informant can...
Images don't appear in the "Preview" area on a record's Attachments tab or in reports
Problem The information in this article applies if you experience the following symptoms at the same time in Informant: The "Preview" are...
Parents or guardian are not appearing on Juvenile Allegation
Problem If the parents or guardian are not appearing on a Juvenile Allegation, follow these troubleshooting steps to get the information to appear on th...