Troubleshooting common issues
Troubleshoot common problems that may occur with Informant.
Problem You may receive the following error message when trying to start Informant: Cause Your computer's antivirus software is erroneo...
Problem When installing or updating Informant, particularly on older versions of Windows Server, you may get the following error: Informant can...
Problem The information in this article applies if you experience the following symptoms at the same time in Informant: The "Preview" are...
Problem If the parents or guardian are not appearing on a Juvenile Allegation, follow these troubleshooting steps to get the information to appear on th...
Problem When you try to open Informant, either nothing happens, Informant initially opens the login screen and displays a progress spinner or progress b...