Informant Knowledge Base

New customers

• New customer checklist
• Informant system requirements
• Informant pre-go-live checklist
• Post-implementation steps
• Additional setup tasks

Installing and updating Informant

• Download Informant
• What version of Informant am I running?
• Updating Informant
• Installing Informant on another computer in your department
• Server migration checklist
• How many licenses do I have?

Release notes

• Release 3.32 (March 2026)
• Release 3.31 (September 2024)
• Release 3.30 (March 2024)

Resolving common installation issues

• Error: "Error retrieving product license key from database"
• Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"

Implementing CAD Interface

• Implementing CAD Interface at the county/regional level
• Implementing CAD Interface at the agency level
• Troubleshooting CAD Interface issues

Implementing LEJIS

• How to get and install a LEJIS certificate
• How to configure a new LEJIS certificate in Informant's LEJIS Interface

Implementing OnPatrol (remote access to Informant)

• Installing the OnPatrol Server
• Setting up port forwarding rules for the OnPatrol Server
• Configuring Informant for remote access on a laptop, tablet, or PC
• How to find your public IP address for use with OnPatrol
• Differences between OnPatrol and Informant
• Troubleshooting OnPatrol connection issues

Performing backups of your Informant database and files

• What to back up
• Set up a scheduled backup of your database and other files
• Manually back up your database and other files
• Back up Informant attachment files

Data migration from another RMS

• Data migration process overview
• Data migration from cNet
• Data migration from CODY
• Data migration from COPS2K
• Data migration from In-Synch
• Data migration from Metro Visual Alert

Other topics

• Setting up a System Use Notification in Windows for CJIS compliance