This article contains information about payments and billing related to your Informant software and related purchases.
Billing and Renewals
Product and perpetual license purchases (one-time payments)
Informant perpetual license fees, certain add-on and plug-in fees, and select services (such as data migrations) are billed as one-time payments. Once a signed order form is received, we will generate an invoice and send it to you by mail or email, based on your preference.
Customer support and subscription license fees (annual payments)
Annual customer support fees and subscription license fees are due at the end of the same month each year. Unless you've changed your billing month, invoices will be due each year on the last day of the end-of-term month shown in your first LIcense Agreement.
Payment for the next billing cycle is due on the final day of the current billing cycle, and the next billing cycle begins on the next day. For example, if your current subscription or customer support term ends on October 31st, the invoice for the current term will be sent a few weeks before that date, and as long as payment is received on time, your next term will renew on the following day (November 1st).
Invoices and Payments
Checks and bank transfers
Payments can be made by physical check or via electronic ACH transfer.
Checks should be made payable to Informant Technologies, Inc. and mailed to:
Informant Technologies, Inc.
1571 Sumneytown Pike
Lansdale, PA 19446
For faster processing, please include your Informant invoice number in the memo line of your check. We recommend mailing your check 30–45 days before the due date listed on your invoice to allow sufficient time for delivery and processing.
To pay via ACH transfer, contact us with a message requesting to pay via ACH.
Purchase orders
If your billing department uses purchase orders, please send us the purchase order number after you receive your invoice. We will provide an updated copy of the invoice that includes the purchase order number for your records.
Invoices for annual payments
Invoices for recurring annual payments are generated and sent four to eight weeks before the due date to allow sufficient time for payment processing. Invoices may be sent by mail or email.
You may request a change to your current renewal month. Changes generally take effect with the next billing cycle following the request. The first invoice reflecting the new renewal month will be prorated accordingly.
Late payments
If payment is not received on time and you are on a subscription plan, your subscription and access to the software will end on the last day of the billing cycle at the end of the day; however, if you contact us in advance, we may temporarily extend your subscription term if payment is forthcoming. Failure to pay a subscription after an extension will result in termination of access until payment is received.
If you are regularly unable to make payment on time due to factors such as your billing date not aligning with your fiscal calendar, we recommend reaching out to us to change your Informant billing month to ensure timely payment.
Billing changes and other requests
If you need to make changes to your payment or billing process or require additional information from Informant, please contact us.
Requests may include:
- Changing your billing month
- Updating how you receive invoices (postal mail or email)
- Changing your billing contact
- Setting up ACH payments
- Requests for payment-related documentation, such as a W-9 form or sole-source documentation
If you have any additional questions about payments or would like to check the status of a payment you’ve made, please reach out to us at any time.