This guide will assist you if you've purchased data migration services to migrate your In-Synch data to Informant. To learn more about the data process overall, see Data migration process overview.
What files are needed for an In-Synch migration?
For a successful migration from In-Synch, we'll need the following files:
- A ZIP file of the C:\Program Files (x86)\In-Synch\Database folder from your In-Synch server computer. To ensure the backup is not corrupted and will not impact your current In-Synch system, shut down the In-Synch software and related services on the server before creating the ZIP file.
You or your IT can then upload this file to us via our secure file upload page: How to securely send files to our support team
What's migrated from In-Synch?
The following data is migrated from In-Synch to Informant:
| Administration | Master index | Other | Attachments* |
| Agency information | Person records | Personnel records | Complaint records |
| Selection lists | Business records | Daily Log records | Incident records |
| Street names | Property records | Complaint records | Personnel records |
| Offense definitions | Vehicle records | Incident records | Person records |
| Location records | Citation records | Business records | |
| Ticket records | Property records | ||
| Chain of custody/evidence tracking | Vehicle records | ||
| Location records |
* Photos and document scans are currently migrated from In-Synch. Original copies of scanned documents are not currently migrated.