Informant Knowledge Base

Informant product edition tours

• Enhanced edition
• Elite edition
• Enterprise edition

Learn how to use Informant

• Quick tips
• The Informant Help Center

Informant feature tours

• Evidence Manager
• Dispatch Monitor
• MediaPlus
• Pennsylvania Search Warrants
• Pennsylvania Non-Traffic Citations
• NIBRS
• E-Citation Interface
• LEJIS
• OnPatrol
• FindIt

Working with our support team

• How to locate and send Informant error logs
• How to connect to a ScreenConnect session for remote support
• How to collect and send Windows event logs
• How to take a screenshot
• How to securely send files to our support team
• How to connect to the Informant Training Server

Configuring hardware used with Informant

• Setting up the Brother QL-820NWB label printer for Evidence Manager
• Setting up a barcode scanner for ID Card Reader / Evidence Manager
• Troubleshooting barcode scanner issues
• Pairing your Zebra printer with the QuickTicket Android app

Transitioning to NIBRS

• Frequently asked questions about NIBRS
• PA NIBRS certification process

First-time setup

• Informant pre-go-live checklist
• Informant system requirements
• Setting up a System Use Notification in Windows for CJIS compliance
• Additional setup tasks

Installing and updating Informant

• Download Informant
• What version of Informant am I running?
• Updating Informant
• Installing Informant on another computer in your department
• Server migration checklist

Implementing CAD Interface

• Implementing CAD Interface
• CAD Interface Troubleshooting

Release notes

• Release 3.32 (Currently in early release)
• Release 3.31 (9/30/2024)
• Release 3.30 (3/5/2024)

Implementing LEJIS

• How to get and install a LEJIS certificate
• How to configure a new LEJIS certificate in Informant's LEJIS Interface

Resolving common installation issues

• Error: "Error retrieving product license key from database"
• Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"

Implementing OnPatrol (remote access to Informant)

• Installing the OnPatrol Server
• Setting up port forwarding rules for the OnPatrol Server
• Configuring Informant for remote access on a laptop, tablet, or PC
• How to find your public IP address for use with OnPatrol
• Differences between OnPatrol and Informant
• Troubleshooting OnPatrol connection issues

Performing backups of your Informant database and files

• What to back up
• Set up a scheduled backup of your database and other files
• Manually back up your database and other files
• Back up Informant attachment files