Informant Knowledge Base

Informant product edition tours

• Enhanced edition
• Elite edition
• Enterprise edition

Learn how to use Informant

• Quick tips
• The Informant Help Center

Informant feature tours

• Evidence Manager
• Dispatch Monitor
• MediaPlus
• Pennsylvania Search Warrants
• Pennsylvania Non-Traffic Citations
• NIBRS
• E-Citation Interface
• LEJIS
• OnPatrol
• FindIt
• Tasks

Working with our support team

• How to locate and send Informant error logs
• How to connect to a ScreenConnect session for remote support
• How to collect and send Windows event logs
• How to take a screenshot
• How to securely send files to our support team
• How to connect to the Informant Training Server

Configuring hardware used with Informant

• Setting up the Brother QL-820NWB label printer for Evidence Manager
• Setting up a barcode scanner for ID Card Reader / Evidence Manager
• Troubleshooting barcode scanner issues
• Pairing your Zebra printer with the QuickTicket Android app

Transitioning to NIBRS

• Frequently asked questions about NIBRS
• The PA NIBRS certification process
• Moving from UCR to NIBRS reporting in Informant

New customers

• New customer checklist
• Informant system requirements
• Informant pre-go-live checklist
• Post-implementation steps
• Additional setup tasks

Installing and updating Informant

• Download Informant
• What version of Informant am I running?
• What edition of Informant do I have?
• How many licenses do I have?
• Updating Informant
• Installing Informant on another computer in your department
• Server migration checklist
• Whitelist third-party domains used by Informant products

Release notes

• Release 3.32 (March 2026)
• Release 3.31 (September 2024)
• Release 3.30 (March 2024)

Troubleshooting common issues

• Error: "Error retrieving product license key from database"
• Error: "Please install the latest version of Microsoft OLE DB Driver for SQL Server"
• Images don't appear in the "Preview" area on a record's Attachments tab or in reports
• Parents or guardian are not appearing on Juvenile Allegation
• Informant doesn't start or the login screen "flickers"

Implementing CAD Interface

• Implementing CAD Interface at the county/regional level
• Implementing CAD Interface at the agency level
• Troubleshooting CAD Interface issues

Implementing LEJIS

• How to get and install a LEJIS certificate
• How to configure a new LEJIS certificate in Informant's LEJIS Interface

Implementing OnPatrol (remote access)

• Installing the OnPatrol Server
• Setting up port forwarding rules for the OnPatrol Server
• Configuring Informant for remote access on a laptop, tablet, or PC
• How to find your public IP address for use with OnPatrol
• Differences between OnPatrol and Informant
• Troubleshooting OnPatrol connection issues

Backing up your Informant database and files

• What to back up
• Set up a scheduled backup of your database and other files
• Manually back up your database and other files
• Back up Informant attachment files

Data migration from another RMS

• Data migration process overview
• Data migration from cNet
• Data migration from CODY
• Data migration from COPS2K
• Data migration from In-Synch
• Data migration from Metro Visual Alert
• Tips for reviewing migrated records

Other topics

• Why Informant prioritizes on-premises solutions
• Setting up a System Use Notification in Windows for CJIS/CLEAN compliance
• Payments and billing