Review our system requirements before installing Informant to ensure your hardware meets the minimum requirements. We recommend running Informant on modern hardware for the best experience.


Client and server


Informant is an on-premise client/server application. In a single-computer setup, one computer acts as the server and as a client. In a multiple-computer setup, one computer is designated as the server and may also be a client, and other machines are installed as clients.


Server requirements


The server is a single computer that hosts the Informant database and SQL Server, and typically is also where attachment files are stored (although attachments can be configured to be stored elsewhere, such as a dedicated network-attached storage device). Certain Infomrant features such as the OnPatrol sever, QuickTicket server, and other integrations also have software components that are installed and run on the server.


The server machine should meet the following system requirements:


  • Machine: Desktop computer (Minimum) / Dedicated server machine (Recommended). Using a laptop for the server is not supported.

  • CPU: 1.4 GHz x64 CPU (Minimum) / 2 GHz x64 CPU (Recommended)

  • Memory: 4 GB RAM (Minimum) / 16 GB RAM (Recommended)

  • Disk space (before installation): 40 GB (Minimum). Allocate additional space for file attachments if needed.

  • Networking: 100 Mbps Ethernet connection (Minimum) / 1 Gigabit Ethernet connection (Recommended)

  • Microsoft SQL Server: Microsoft SQL Server 2014 (Minimum) / Microsoft SQL Server 2022 (Recommended)

  • SQL Server edition: The Express, Standard, and Enterprise editions of SQL Server are supported

  • Operating system: Windows 10, Windows 11, or Windows Server 2016 (Minimum) / Windows Server 2019 (Recommended)


Additional notes


  • Virtual servers: The server can be a virtual machine (VMWare, Microsoft Hyper-V, etc.) although a physical machine is recommended for the best performance.
  • Remote Desktop/Terminal Server: Running Informant in a Remote Desktop/Terminal Server or similar (i.e. Citrix) environment is NOT supported.


Client requirements


A client is any machine that an end user will use to access the Informant software. Informant can be installed and used on desktop computers, laptops, and tablet devices running Windows. Each client machine should meet the following requirements:


  • Machine: Desktop computer, laptop, or tablet running Windows

  • CPU: 1 GHz x32/x64 CPU (Minimum) / 2 GHz x64 CPU (Recommended)

  • Memory: 4 GB RAM (Minimum) / 8 GB RAM (Recommended)

  • Disk space (before installation): 20 GB (Minimum)

  • Networking: 100 Mbps Ethernet or 11 Mbps WiFi connection (Minimum) / 1000 Mbps (“Gigabit”) Ethernet or 54 Mbps WiFi connection (Recommended)

  • Operating system: Windows 10 or Windows 11 (Minimum)


Implementation Notice


The information listed above represents the generally expected requirements to run Informant Technologies’ software products. You should install the Informant software on computers that conform to the supported system requirements. Informant Technologies, Inc. cannot guarantee that computers that do not meet our system requirements will be able to support current or future releases of our software products.